!! Warning !!

DO NOT SEND any MONEY, Checks, Western Union or MoneyGram payments in advance to any Host Family or Travel Agent!

Help/FAQs

1. How can I get in contact with aupairs/host families from Aupair.com homepage?
2. How much is the member fee and how long will I get access?
3. How can I make the payment?
4. How should I send the payment information to Au Pair .com?
5. How fast will I get the access I paid for?
6. How many people can I contact once I have made the payment and received the access?
7. I cannot add a picture to my file, can I send it to Au Pair .com?
8. I want to become aupair in Germany, what do I have to do?
9. I have made the payment and received access rights from you but I cannot see any contacts, why?
10. I tried to contact a registered person from your website, but she/he does not answer. What should I do?

How can I get in contact with aupairs/host families from Aupair.com homepage?

To get access to the search for aupairs/host families on the aupair.com website, you have to register. This registration is free of charge.

If you agree to pay a member fee you will get access to the contact details. You will have complete access to an aupair or family’s contact information once you login with your username and password. You can then contact the people you are interested in yourself.

Au Pair .com does not give further support regarding visa processes or any other arrangements regarding the placement process. We only provide contact details on the internet.

IMPORTANT, PLEASE NOTE:

• We do not give any guarantee that the registered persons of our website are still available or suitable host families or aupairs. We do not have any documents of any of our registrants nor do we carry out any checks on them.
• The payment fee is the only fee we do demand from you. It is only for getting contact details.

How much is the member fee and how long will I get access?

Please click here to view our membership plans.

How can I make the payment?

• By credit card (VISA, EUROCARD, DINERS CLUB)
• By Western Union Money Transfer
• By bank remittance to our account
• By paypal fund transfer

How should I send the payment information to Au Pair .com?

If you made your payment by Western Union please send us the transfer number, date of payment, your username, password, first and last name by e-mail to info@aupair.com

How fast will I get the access I paid for?

We initiate processing as soon as we receive the payment information.

Payment by credit card: The easiest and the fastest way is to pay by a credit card. Normally you get access within 1 or 2 workdays if you send us the CC data by fax or on time if you use online payment.

Payment by Western Union: Approximately within 1 or 2 workdays.

Payment by bank remittance: Depends on how fast we receive your paid amount on our bank account.

(Please note that Au Pair .com is closed over the weekend.)

How many people can I contact once I have made the payment and received the access?

You can see contact details of unlimited number of registrants, but:

Host families can only see contacts of aupairs which intend to become aupair in the host family's country.

Aupairs can only see contacts of host families living in the two target countries which the aupair specifies in her/his registration form.

Do I have to send any application forms or documents to Au Pair .com if I am interested in becoming an aupair or in taking an aupair for my family?

No, please do not send us any documents. Our service is limited to online internet domain. You pay the member fee for getting contact information online. Any further issues have to be clarified between the registrants themselves.

I cannot add a picture to my file, can I send it to Au Pair .com?

Yes send us your picture(s). If you want to add a picture then please login with your username and password. Then, Go to “Edit Pictures “. This will take you to your Picture Profile form. Please upload your picture from there. The picture needs to be in JPG format and must not be bigger than 50 KB in size, ideally, 250 pixels in width.

I want to become aupair in Germany, what do I have to do?

Please do not try to use our internet service. Please get in touch with an aupair agency in your home country. Alternatively, you may contact directly at www.MultiKultur.info

I have made the payment and received access rights from you but I cannot see any contacts, why?

Please be aware, you have to login correctly, otherwise the contact details will not be viewable. Please go to login, enter your username and password, click on “Go“. You will be taken to a welcome page with a title “Welcome, your username“.

The login is only correct if: Your username appears at the left side under MEMBERS in red letters, below “logout“, then “edit your data“, then “delete your data“.

Then please go to “SEARCH“ for aupairs or host families. You come to a searching filter. Please give in the important criteria for your search but please note if you give less criteria more matches will be found. The option “username“ in the searching filter needs to be filled out only if you search for a specific person whose username you know. Please click on the grey button under the filter “ok“. A list of matches found will come up under the blue searching filter. At the right of this list you find “more details“. If you click on this option a new window with the whole information (also contacts) will open.

If the new window opens, but without any contact details then please check the following:

If you are a registered host family and searched for aupair contacts:

Please check if you put your home country in the searching filter. Without this the system does not show you the requested contacts.

If you are a registered aupair and searched for family contacts:

Please check if you selected one of your target countries from the country list in the blue searching filter. Your target countries are the ones you specified in your online Registration Form while registering at aupair.com. You can only see contacts of families from those countries.

I tried to contact a registered person from your website, but she/he does not answer. What should I do?

We advise patience in such a case. Often people do not check their emails everyday. And it is quite likely that you may receive a reply in a week or 10 days time.

If you do not receive any reply at all, then try contacting again, perhaps also by phone or fax. If the efforts still do not yield any results, then it is likely that the person or family is not available anymore or does not have any interest. Please do not contact Au Pair .com in such a case, we can unfortunately not help in such cases.

2. A person who is posing as a Host Family sends e-mails to Au Pairs forwarding them to his ticket agent:
"Contact the ticket agent and make enquiries about the tickets and working permit document from your country to UK and gets back to me via email don't worry about any expenses that this might cost you i shall refund all expenses incurred by you after you get here when i pick you up from the airport, i just want to be sure if you really want to work for me..."
You send money and never again hear from this person. And if you send the money, the travel agent may contact you and ask for additional payment claiming that the first amount is insufficient.

3. Attention! This one is a brand new type of scam scheme!
A Host Family tells an Au Pair that will move to Au Pair's town. To guarantee the Au Pair position, they suggest to send $ to the Au Pair in advance if she/he opens a bank account in a specific bank. Thus the Family appears to be a trustworthy and reliable one. But soon after, the Family contacts the Au Pair again and begins asking money for different purposes regarding the Au Pair placement.

Be cautious! Schemes may be elaborate, involving supposed travel agents, professors, deans, parents and other false references. Do not let yourself be fooled.