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Au Pair & Host Family Help Center | Expert Advice & FAQs

Procedure in case of complaints Conflict resolution guide

If you do not find the answer you were looking for, you can call or send us a message.

I need to work and get out of my country.

What is the age limit of an Au Pair?

Host Family contacted me on Instagram/WhatsApp/Facebook.

Do Au Pairs get a salary?

My account is blocked. Why?

Can I change my profile after I submitted it?

Host Family asks me to transfer money.

I have a friend/family member who wants to work for my family. Can you help us to organize the stay?

I'm looking for a sponsorship in childcare or elderly care.

How to send a message to a family/candidate?

Can't find a solution? Contact us

How to become an Au Pair/Caregiver/Nanny?

Czy możecie znaleźć dla mnie pracę?

Is this a volunteer platform?

How to find a family?

How long does it take to find a family?

I'm looking for a sponsorship in childcare or elderly care.

I am looking for a family looking for a babysitter.

I want to work in Europe.

I want to work for the elderly.

I am married and have children, and I need a job.

I want to travel and learn a new language.

If I'm a professional, can you help me apply for an asylum and work for your organization?

I have a friend/family member who wants to work for my family. Can you help us to organize the stay?

We want to hire an Au Pair/Caregiver/Nanny. Can you help?

I need to work and get out of my country.

Can't find a solution? Contact us

Do Au Pairs get a salary?

What is the age limit of an Au Pair?

Do I need a visa to become an Au Pair?

What is the process of becoming an Au Pair?

Can you find me a Host Family?

I want to become an Au Pair in the USA

Do I need a language certificate to become an Au Pair?

How to find a Host Family?

How long does it take to find a matching Host Family?

How much does the Au Pair program cost?

I’m studying in the university, can I still participate?

Do you help with documents, visa, etc.?

I have a problem with my Host Family/Au Pair.

In which countries do you have offices?

We want to hire an Au Pair. Can you help?

What is an Au Pair? The definition

Can't find a solution? Contact us

How to send a message to a family/candidate?

I can’t send a message to a family/candidate.

How to communicate if none of us has Premium membership?

How will I know if a family is interested?

Can't find a solution? Contact us

Can you help me get a visa?

What kind of visa do I need?

Do you know which countries are open now, during the pandemic?

Can't find a solution? Contact us

I want to learn a new language.

Do you organize language exchange?

I found a language partner, how can I communicate with them?

Can't find a solution? Contact us

I can’t add photos to my profile.

How can I change my email?

My account is blocked. Why?

I didn’t get a confirmation link.

Can I change my profile after I submitted it?

I’ve just paid the Premium membership but I can’t send messages, why?

Can't find a solution? Contact us

How do I know the user is not a scammer?

How can I complain about inappropriate behaviour?

Host Family asks me to transfer money.

Host Family contacted me on Instagram/WhatsApp/Facebook.

Can't find a solution? Contact us