1. Conclusion of contract and acceptance of the GTC
1.1 By accessing the platform, browsing, visiting, registering, or otherwise using the services offered, the user bindingly declares that they accept these GTC and all provisions contained therein, in particular our Privacy Policy and Refund Policy.
1.2 Continued use of the platform after the first access is considered as explicit acceptance of these GTC.
1.3 In the event of a breach of these GTC or misuse of the platform, the provider reserves the right to block the user's access to the platform without prior notice.
2. Definitions
For the purposes of these GTC, the following definitions apply:
2.1
“
Service” refers to all services provided by the platform, in particular the possibility of connecting au pairs and host families via an online matching system.
“
User” means any natural person or organization that accesses the platform or uses its services, whether as a visitor, registered candidate, host family, or au pair agency.
“
Candidate” refers to a person who applies to be an au pair and is looking for a corresponding employment relationship.
“
Host Family” means a family that wishes to host or employ an au pair or assistant.
“
Premium Membership” refers to a paid membership that allows access to advanced features, as described on the platform.
3. Platform services
3.1 Mediation function
AuPair.com is an internet platform that connects au pairs ("candidates") and host families worldwide.
In addition, the provider also makes its services available to registered au pair placement agencies that act as intermediaries between host families and au pairs.
Registered users, regardless of whether they are host families, candidates, or agencies, have the following options for use:
-
Search for suitable host families or candidates with the option to contact them
-
Create an individual profile as a host family, au pair, or agency
3.2 Free basic features
The following features are available free of charge to all registered users of the platform:
-
Registration and creation of a user account
-
Completing your profile (including uploading photos, references, and cover letters)
-
For candidates: ability to see who has visited your profile; ability to send a personalized message after uploading at least one photo
-
For host families: ability to see who has visited their profile; ability to send standardized messages to candidates
3.3 How the matching tools work
The platform offers technical tools ("matching tools") that allow you to search specifically for profiles that match your criteria. Recommendations are based on:
-
the search criteria entered individually,
-
your professional or care profile,
-
and the optional quick search, which allows for a broader view of the results.
-
These functions are for guidance purposes only and do not replace personal or legal advice.
3.4 Premium Membership
Candidates, host families, and agencies have the option to purchase a paid Premium Membership. Depending on the rate chosen, Premium members have access to the following advanced features:
-
sending and receiving individual messages,
-
direct and private exchange of contact details (in accordance with the applicable privacy policy).
The specific content of the services and prices are listed in the price and service list.
3.5 Services for registered agencies
Au pair agencies that register on the platform can take advantage of the following advanced features:
-
creating and managing profiles on behalf of host families and au pairs,
-
management of multiple user accounts for the coordination of mediation processes,
-
use of advanced search and matching functions based on the preferences of both parties,
-
possibility to contact registered candidates or host families directly.
3.6 Platform services
The platform guarantees the customer the use of the latest version of the website via the Internet by accessing it through a web browser.
The platform guarantees the functionality and availability of the website for the entire duration of the contractual relationship and will maintain it in a condition suitable for contractual use.
The platform may, without being obliged to do so, update or further develop the website at any time and, in particular, adapt it due to changes in the legal situation, technical developments, or to improve IT security.
The platform is not obliged to adapt to the individual requirements or IT environment of the customer.
The platform will carry out regular maintenance on the websites and will inform customers in good time of any associated restrictions.
The platform will take state-of-the-art measures to protect data. However, the platform does not assume any obligation to store or retain data. The customer is responsible for ensuring adequate protection of their access.
4. Eligibility and participation requirements
4.1 Requirements for using the platform
Only persons who meet the following criteria are authorized to use the services offered:
-
are at least 18 years of age and are of legal age according to the laws of their country of residence, and
-
are fully capable of acting in accordance with the applicable national laws, i.e., they can enter into contracts with full legal effect.
4.2 Personal declaration through use
By registering or using the platform, the user makes a binding declaration that they meet the requirements set out in section 4.1. Otherwise, use of the platform is not permitted.
4.3 Exclusion and protection of minors under the age of 13
Use of the platform is
prohibited for children under the age of 13. The provider
does not knowingly collect personal data from children under the age of 13, in accordance with the General Data Protection Regulation (GDPR) and international data protection standards.
If the provider becomes aware that personal data of a child under the age of 13 has been collected without the effective consent of the parents or legal guardians, such data will be deleted immediately.
If you suspect that personal data of a child under the age of 13 has been processed, please contact us at
info@aupair.com.
5. User obligations
5.1 Accuracy of information
All users are required to provide
complete, up-to-date, and truthful information when registering and in their profile. This includes, but is not limited to, their full name, contact information, work preferences, and other relevant information relating to the person or the mediation.
5.2 Information provided by host families
Host families are required to provide accurate information about their
family situation. This includes, in particular:
-
the number and ages of children living in the family,
-
description of the housing and living conditions, in particular the au pair's
-
accommodation, and a transparent description of the expected tasks.
5.3 Internal control of profiles on the platform
The provider reserves the right to
reject, block, or remove candidate profiles if, according to the platform's assessment, they are not suitable for placement due to
incomplete information, lack of availability, or other criteria. The aim is to ensure the quality and relevance of the profiles offered.
5.4 Obligation to update
Users undertake to
update their profile data immediately in the event of changes to their personal or professional information. Up-to-date data is a prerequisite for the proper use of the platform's services.
5.5 Lawful use
All users are required to comply with all applicable local, national, and international regulations in relation to the use of the platform. This includes, in particular: labor law, immigration law, residence and visa regulations, tax reporting and payment obligations.
5.6 Documentation under your own responsibility
Each contracting party is responsible for obtaining and updating visas, work permits, residence permits, and other documents required by law.
5.7 Earmarked use
The platform may only be used for the purpose of connecting
candidates, host families, and agencies.
Any misuse or commercial use outside of this scope is prohibited.
Exceptions are activities offered in one's own home that are not necessarily
related to the care of children or the elderly, provided that they are
legal, not contrary to public decency, and not of a sexual nature. In these cases, Premium users can initiate a maximum of ten new contacts per day. The receipt of messages remains unlimited.
5.8 Prohibition of harmful actions
It is prohibited to perform actions that could compromise the functioning, security, or integrity of the platform. This includes, in particular, the spread of viruses, malware, or other harmful programs.
5.9 Unauthorized access
Users must not attempt to access other users' accounts, data, or systems, nor circumvent the platform's security mechanisms.
5.10 Prohibited content and behavior
Users are prohibited from behaving on the platform or disseminating content that:
-
Is illegal, offensive, defamatory, threatening, obscene, immoral, or discriminatory,
-
Creates false identities or profiles or impersonates other people;
-
Propose fraudulent job offers or services,
-
Send malware (viruses, worms, Trojans, etc.),
-
Publish personal contact details (e.g., phone numbers, email addresses, social media accounts) outside the fields provided for this purpose. A violation may result in account suspension,
-
Communicate with other users in an aggressive, harassing, or disrespectful manner.
5.11 Purposeful communication
All communication via the platform, including messages and interactions via user profiles, must serve the
legitimate purpose of the platform, namely the establishment of a relationship between candidates, host families, and agencies, as well as the purposes exceptionally permitted in section 5.7 to the extent provided therein.
Inappropriate or irrelevant content, as well as messages for purposes unrelated to au pair placement, are prohibited, with the exception of the case described in section 5.7.
5.12 Obligation to report violations
Users are required to report any
violations of these GTC, illegal behavior, or abuse of the platform to the provider. This includes, in particular:
-
inappropriate behavior,
-
false job offers,
-
violations of labor or residence law regulations.
5.13 Personal responsibility for legal and tax obligations
Users acknowledge that they are
solely responsible for understanding and complying with labor, tax, and social security obligations in relation to hiring an au pair or using the platform.
5.14 No legal advice from the platform
The provider
does not provide legal, tax, or financial advice. It does not represent its users before public authorities.
5.15 Obligation to provide evidence and penalties for incorrect information
The provider has the right to request
appropriate evidence and documents from users to verify the information provided. If incorrect, incomplete, or unreliable data is detected, the provider has the right to impose an appropriate penalty of up to EUR 250.00 on the customer for each individual case. The appropriateness of the penalty imposed is subject to judicial review. In addition, in such a case, the user's account
may be blocked without prior notice. There shall be no refund of payments already made.
5.16 Deadline for submitting evidence
If the requested evidence is not submitted
within one week of the request, the profile may
be blocked as a precautionary measure. Reactivation is only possible after the data has been successfully verified.
5.17 Responsibility for login details
Users are
responsible for the confidentiality of their access
data (username and password) and are responsible for all activities carried out with their account.
5.18 Prohibition of multiple accounts or circumvention
It is prohibited to have more than one user account. Users whose accounts have been blocked may not create a new account. Any attempt to circumvent this rule will result in immediate blocking.
5.19 Prohibition on transferring user accounts
You are not permitted to transfer your user account or membership to third parties. The use of a profile by persons other than the registered user is not permitted and will result in the account being blocked.
5.20 Exception: Management of the profile by third parties on behalf of the user
In exceptional cases, a profile may be managed on behalf of a host family by a family member or a third party acting on their behalf,
provided that this is expressly stated in the profile. It must be clearly specified that communication with the candidate is not taking place with the host family, but with the person representing them.
If this is not stated, the profile will be blocked. In this case, there will be
no refund of any Premium subscription fees.
5.21 Penalties for violations
Failure to comply with any of the above behavioral obligations may result
in immediate termination of the subscription and civil or criminal consequences. The provider has the right to block the user's account without notice and to retain payments already made.
6. Contractual agreement
6.1 Conclusion of a formal employment contract
Before the start of an au pair relationship, all parties involved, i.e., candidates (au pairs), host families, and, if applicable, placement agencies, are required to enter into a written contract that defines the general conditions of the collaboration.
6.2 Minimum content of the contract
The contract to be concluded should
clearly and comprehensibly regulate at least the following points:
-
type and scope of activities (e.g., childcare, light housework),
-
working hours (including provisions regarding free time and vacation),
-
remuneration (e.g., pocket money, room and board),
-
any additional benefits (e.g., coverage of language course costs, insurance coverage, transportation tickets, etc.).
6.3 Mutual verification before signing the contract
Before signing the contract, both parties must:
-
make at least three video calls with each other and
-
prove their identity (e.g., by presenting identity documents).
-
and, if possible, exchange references or basic information (e.g., criminal record, proof of experience in childcare).
6.4 Consequences of non-compliance
Failure to comply with these provisions, in particular in the event of intentional evasion or deception, may result in the
blocking or closure of the user account. In such cases, the platform reserves the right to take further legal action.
7. Costs and payment terms
7.1 Membership and pricing
The platform offers
both free and paid memberships. To access the advanced features mentioned in section 3, you must purchase
a Premium Membership. This, like the user account,
is non-transferable.
By purchasing a Premium Membership, the user agrees to the following payment terms:
-
Prices: Payment is made as a fixed one-time amount for a specific period of time. The amount is determined in accordance with section 3.4.
-
Payment methods: Payments can be made using the payment methods offered on the platform. The provider has the right to add or remove payment methods at any time.
-
Activation: Once payment has been successfully received, the Premium Membership will be activated immediately. The user will receive a confirmation email stating the duration and services included.
-
Expiration: The Premium Membership ends automatically at the end of the agreed period; no separate cancellation is required.
-
Price changes: The supplier may change future prices at any time without this affecting existing contracts.
-
Discounts and promotions: Discounts, vouchers, or special promotions may be offered for a limited time. These are only valid for the promotional period in question and have no retroactive effect. Unless otherwise specified, discounts cannot be combined.
7.2 Withdrawal by the user
Users may withdraw from their Premium Membership at any time.
The right to a refund only applies if:
-
the Premium features have not been used and
-
Cancellation is made within the statutory withdrawal period or in accordance with the refund policy.
-
Cancellation is done by contacting customer support.
7.3 Refund policy
Refunds after cancellation in accordance with section 7.2 are made exclusively in accordance with our
refund policy. This contains provisions on:
-
requirements for a refund,
-
the refund process,
-
and any reasons for exclusion.
-
Users are required to review this policy before making a purchase.
7.4 Exclusion of refunds in case of use
Refunds are excluded if premium features have been
used even partially, in particular:
-
sending or receiving messages,
-
accessing other users' contact details.
-
If a profile is deleted, the possibility of proving entitlement to a refund is lost. In such cases, a refund is excluded.
7.5 Disclaimer for technical failures
The provider shall only be liable for
technical interruptions, system failures, or malfunctions that prevent access to the platform in accordance with Section 12. Intended limits.
8. Compliance with legal provisions
8.1 General validity
This compliance clause applies
to all users of the platform, regardless of whether they are registered candidates (au pairs), host families, or placement agencies.
8.1.1 Compliance with US regulations
Host families or candidates residing in
the United States of America who wish to participate in an au pair program in the United States
must register through an agency recognized by the US government. Participation is based on
the J-1 visa program and is subject to its specific requirements.
It is prohibited to place au pairs in the United States through the platform without a valid visa or without the involvement of an agency accredited in the United States through AuPair.com.
Violation of these provisions may result in the
blocking or deletion of the user account and
legal consequences.
8.1.2 Compliance with local regulations in other countries
Users located outside the United States are required to
comply with the laws in force in their country of residence. This includes, in particular:
-
immigration and visa regulations,
-
work permits,
-
documents relating to the right of residence,
-
and other necessary legal documents.
8.1.3 Cross-border placements
In the case of
cross-border au pair placements, both host families and candidates must ensure that they comply with the legal requirements
in both their country of origin and their host country. This includes, in particular:
-
compliance with labor and residence regulations,
-
proof of valid work permits and visas,
-
health insurance requirements,
-
tax and registration obligations.
-
Failure to comply with these regulations may result in legal consequences, including deportation, refusal of entry into the country, or financial penalties.
The platform is only responsible for the consequences of non-compliance with legal provisions within the limits set out in point 12.
8.1.4 Agency Obligations
Au pair agencies registered on AuPair.com undertake to comply with all
legally required licenses, professional standards, and data protection regulations in their respective countries. In particular, agencies are required to:
-
provide accurate and transparent information about their services,
-
ensure that all au pair placements comply with visa and labor law requirements,
-
act as responsible and neutral intermediaries between host families and candidates,
-
and ensure adequate communication and mediation processes.
9. Rights of use (license)
9.1 Scope of the license
The provider grants users a
limited, non-exclusive, non-transferable license, which may be revoked at any time
, to use the platform and its services exclusively
for personal and non-commercial purposes.
This license is
subject to compliance with these General Terms and Conditions.
9.2 Prohibited forms of use
It is prohibited, in whole or in part, to:
-
copy, modify, distribute, transmit, or edit the content or services of the platform,
-
create derivative works,
-
or perform any actions that disrupt or compromise the proper functioning of the platform.
10. Responsibility for content
10.1 Provision of services "as is"
AuPair.com services are provided
"as is" and
"as available." The provider makes
no express or implied warranties or representations regarding:
-
constant availability,
-
technical functioning,
-
the accuracy, reliability, or completeness of the content of the information presented,
-
or the actual results that may be obtained through their use.
Use is
at the user's
own risk.
10.2 No guarantee of success
There is
no guarantee that a candidate or host family will find a suitable placement or conclude a contract via the platform. The platform
does not systematically verify the accuracy, suitability, or timeliness of the content or profiles created by users.
Users are responsible for carrying out the necessary checks before entering into a collaboration.
10.3 Third-party content
Statements, advice, offers, or other content provided via the platform
by other users or third parties, but
not by AuPair.com itself, reflect solely the opinion of the respective authors.
The provider
is not editorially responsible for such content and expressly points out that
you should not blindly rely on such information.
10.4 No responsibility for user behavior
The provider
is not responsible for the actions, behavior, or communication of users, either online or offline. It does not actively monitor all interactions and
accepts no liability for any resulting:
-
disputes,
-
damages,
-
claims, or
-
physical or psychological damage.
Each user is responsible for their own safety and compliance with applicable laws.
10.5 No claim to completeness or security
AuPair.com
does not guarantee or warrant that:
-
the information published on the platform is correct, sufficient, or complete,
-
statements, opinions, or recommendations from other users or third parties (not from AuPair.com itself) are correct or reliable,
-
the use of the platform is secure, always available, virus-free, uninterrupted, or error-free, or that any defects detected will be immediately eliminated.
10.6 No guarantee of suitability for users
AuPair.com
does not expressly or implicitly guarantee that a user of the platform is suitable for working as an au pair, caregiver, or host family.
10.7 Content monitoring in case of suspected abuse
If a user profile is reported or if the platform's automated monitoring system
detects suspected abuse of the messaging system, the support team may
view and verify the content of the messages.
Users are expressly advised to observe the
applicable data protection declaration.
11. Risk assumption by users
11.1 General risk in online use
Although AuPair.com takes
technical and organizational measures to ensure the security of the platform, the use of an Internet-based service such as AuPair.com always involves
general risks.
11.2 No supervision or verification of users
AuPair.com
does not conduct training, screening, or background checks on registered users.
Therefore, we cannot guarantee that interactions on or off the platform will always be
safe, respectful, or legitimate.
11.3 Risks associated with interaction
Users expressly acknowledge that interacting with strangers met on the platform involves risks, in particular:
-
Injury, illness, abuse, and harassment (including sexual assault),
-
Death, and
-
All other risks associated with online or offline contact with other users.
11.4 Personal responsibility and precautionary measures
Users should not rely solely on the security measures taken by AuPair.com. Instead, when contacting other users, they are required
to take all necessary precautions themselves, for example:
-
Personally verifying profile information,
-
using publicly available information,
-
using video calls for verification before meeting in person.
12. Limitation of liability
12.1 No liability for content and information
AuPair.com takes appropriate measures to ensure the
accuracy of the information provided on the platform, but assumes responsibility for its completeness,
timeliness, or accuracy only to the extent specified in section 12.2.
Users are required to
verify all relevant information themselves. Any information or advice provided by AuPair.com is
for informational purposes only and does not replace
professional advice, particularly in
legal, medical, or financial matters.
If necessary, users should consult qualified personnel.
12.2 Limitation of Liability
AuPair.com is liable without limitation in cases of intent, gross negligence, and culpable injury to life, limb, or health. Notwithstanding the cases of unlimited liability referred to in the preceding sentence, AuPair.com shall only be liable for slightly negligent breaches of contract in the case of breaches of essential contractual obligations, i.e. obligations whose fulfillment is essential for the proper execution of the contract or whose breach jeopardizes the achievement of the purpose of the contract and on whose fulfillment the customer can regularly rely, but limited to the damage typical for the contract and foreseeable at the time of conclusion of the contract.
12.3 Limitation of liability to compensation/lump sum
The total liability of AuPair.com, regardless of the legal basis (e.g., contract, tort), is limited to:
-
the amount actually paid for premium services,
-
or, if no payment has been made, to a maximum amount of EUR 40.
This limitation applies to
all claims for compensation relating to the use of the platform.
12.4 No liability for fraudulent acts by third parties
AuPair.com is not liable, except in the cases referred to in section 12.2, sentence 1,
for unauthorized access to user accounts by third parties, for example through:
-
hacker attacks,
-
phishing attempts, or
-
other forms of fraudulent activity.
13. Exemption
13.1 User indemnification obligation
Users agree to indemnify AuPair.com, its affiliates, employees, and agents from
all third-party claims caused by the user through:
-
the user's use of the platform,
-
violations of these terms of use,
-
or the infringement of third-party rights, in particular copyrights, trademark rights, personality rights, or privacy rights.
This also includes
the assumption of appropriate legal and court costs.
The obligation to indemnify
also applies
after the user account has been closed and covers all actions carried out via the account, including those carried out by unauthorized third parties.
13.2 Obligation to cooperate and right of defense
Users undertake to cooperate in good faith
in the defense of such claims. AuPair.com has the right, at its own expense, to:
-
assume the defense and
-
assume exclusive control of the proceedings.
A
settlement agreement may only be concluded with the
written consent of AuPair.com.
14. Confidentiality and data protection
14.1 User confidentiality obligations
Users undertake to treat as confidential all non-public information they receive in connection with their use of the platform, in particular
the personal data of other users.
Unauthorized disclosure of such information, whether intentional or negligent, may result in the
immediate blocking or closure of the user account, as well as
civil or criminal consequences.
14.2 Platform operator's protection obligations
AuPair.com undertakes to treat
users' confidential data in accordance with its
privacy policy and in compliance with
applicable data protection laws. Transmission to third parties shall only take place:
-
with the user's express consent or
-
on the basis of a legal obligation.
14.3 Legal basis for data processing
The platform processes personal data in accordance with:
-
the EU General Data Protection Regulation (GDPR),
-
and, for US users, the California Consumer Privacy Act (CCPA).
By using the platform, you consent
to the collection, processing, storage, and transmission of your personal data in accordance with the applicable privacy policy.
14.4 User rights
Under the
GDPR (and, if applicable, the CCPA), users have the following rights:
-
access to stored data,
-
rectification of inaccurate data,
-
erasure ("right to be forgotten"),
-
restriction of processing,
-
data portability,
-
As well as the right to object to certain processing.
-
Data processing is carried out on the basis of:
-
a contractual relationship,
-
a legal obligation, or
-
consent, if necessary.
14.5 No data disposal, security, international transfer
AuPair.com
does not sell personal data to third parties.
Technical and organizational security measures (e.g., encryption, access control) are
taken to ensure data protection.
International data transfers (e.g., to third countries) only take place in compliance with applicable data protection laws, in particular using
the European Commission's
Standard Contractual Clauses (SCC).
15. Links to third-party websites
15.1 External links to third-party services
The platform may contain links to
external third-party websites that
are not owned or controlled by AuPair.com.
AuPair.com assumes no responsibility for their content, data protection practices, or terms of use.
Use of these links is
at your own risk. We recommend that you carefully read
the terms of use and privacy policies of the respective third-party providers.
15.2 No responsibility for third-party services
AuPair.com makes
no warranty or representation regarding:
-
the accuracy, relevance, or quality of the content or services offered through third-party provider websites,
-
or any transactions or data transfers between users and third parties.
Any interaction with third-party suppliers is
entirely at your own risk and is
your sole responsibility.
16. Intellectual property and copyright
16.1 Property Rights
All content on the AuPair.com platform, including, but not limited to,
trademarks, logos, designs, images, software components, and user interfaces, is
the intellectual property of MultiKultur e.K. or its licensors.
This content is subject to
copyright law
(UrhG) and, where applicable, other
industrial property rights.
16.2 Limited license
Users are
granted a limited,
non-transferable license for personal, non-commercial use of the platform. By using the platform,
the user does not acquire any ownership rights or rights of use to the intellectual property rights of AuPair.com, except for the rights expressly granted in these Terms and Conditions.
16.3 Prohibition of Exploitation
Without the express
written consent of AuPair.com, it is
prohibited to:
-
modify and distribute content or components of the platform,
-
make them accessible to the public, or
-
create derivative works or adaptations thereof.
16.4 Legal consequences in case of violations
Any
unauthorized use of AuPair.com's intellectual property may result in
civil and criminal proceedings. The platform expressly reserves the right to
assert rights of termination, compensation for damages, and information.
17. Force majeure
17.1 Exclusion of liability in the event of unforeseeable events
AuPair.com is not liable, except in the cases referred to in section 12.2, sentence 1, for
delays or non-fulfillment of contractual obligations, insofar as these are attributable to events
beyond the reasonable control of the platform. These include, in particular:
-
natural disasters,
-
strikes or labor disputes,
-
war, terrorism, political unrest,
-
government measures,
-
as well as technical failures or cyber attacks.
17.2 Restoration of service
In the event of force majeure, AuPair.com undertakes to
take all reasonable measures to
restore the services offered as quickly as possible. However,
liability for damages or losses incurred by the user during such an interruption
is limited to the terms of paragraph 12.
18. Duration, termination, and right of withdrawal
18.1 Contract duration and ordinary termination
These terms of use apply
as long as the user has an active account or uses the platform. Users can
deactivate their account themselves at any time or request its deletion via customer service.
Once deleted, accounts cannot be restored: all stored information and data will be
irrevocably deleted.
18.2 Extraordinary termination in the event of breach of contract
In the event of a breach of these
General Terms and Conditions or a violation of legal provisions or the rights of third parties with effect in the Federal Republic of Germany, AuPair.com has the right, insofar as it is not reasonable to continue the contractual relationship, to
block the user at any time and without prior notice or justification.
Payments already made may be retained in this case.
18.3 Deactivation instead of deletion
A user account can also be
temporarily deactivated. Deactivated accounts
are not visible to other users and cannot be contacted.
18.4 Declaration of withdrawal
If the customer is a consumer, the following applies:
Information on the right of withdrawal
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the date of conclusion of the contract.
To exercise your right of withdrawal, you must inform us (MultiKultur e.K., Helmholtzstr. 50, 50825 Cologne; email:info@aupair.com ) of your decision to withdraw from this contract by means of an explicit statement (e.g., a letter sent by post or email). You may use the attached withdrawal form for this purpose, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period expires.
Consequences of withdrawal
If you withdraw from this contract, we will reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment for this refund as you used for the original transaction, unless otherwise agreed with you; in no event will you be charged for this refund.
Sample withdrawal form
(If you wish to withdraw from the contract, please fill out this form and send it to us).
To MultiKultur e.K., Helmholtzstr. 50, 50825 Cologne:
I/We (*) hereby withdraw from the contract concluded by me/us (*) for the provision of the AuPair.com platform service.
Ordered on (*)/received on (*) Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only in case of paper communication)
Date
(*) Delete as appropriate.
18.5 Refund in case of effective withdrawal
If the withdrawal has been exercised correctly and there are
rights to a refund, the refund will be made immediately,
at the latest within 14 days of receipt of the withdrawal notice.
Refunds will be made using the same payment method used for the original purchase,
unless expressly agreed otherwise.
18.6 No proof in case of deleted account
If the user account has already been deleted,
all stored data is irrevocably deleted. In this case,
it is no longer possible to prove whether the requirements for a refund have been met, and the
right to a refund expires.
18.7 Note on the refund policy
All users are advised to carefully read the AuPair.com
refund policy before purchasing a Premium Membership.
18.8 Provision of Premium Services
The Premium Membership is considered
provided as soon as one of the following conditions occurs:
-
Host families send or reply to personalized messages or reveal their contact details.
-
Applicants send messages after upgrading.
-
Access to premium documents with password protection has been granted.
18.9 Withdrawal of consent to the privacy policy
If
consent to the privacy policy is not granted or is revoked, AuPair.com reserves the right to
block or delete the user's account at any time.
18.10 Deletion of ineligible user accounts
The platform may delete user accounts whose
categorization does not correspond to their actual usage status (e.g., au pair, agency, or host family).
19. Dispute resolution
19.1 Consensual solution before taking legal action
Users are expressly invited to contact AuPair.com
(email: info@aupair.com ) before taking legal action, in order to resolve any disputes
consensually, quickly, and objectively.
20. Applicable law and jurisdiction
20.1 Applicable law
These General Terms and Conditions are subject exclusively to
the law of the Federal Republic of Germany, excluding international private law (in particular conflict of laws rules) and the United Nations Convention on Contracts for the International Sale of Goods (CISG).
20.2 Place of jurisdiction and procedural language
The court of Cologne, Germany, shall have exclusive jurisdiction over all legal disputes arising from or in connection with these terms and conditions.
The contract language and procedural language is German.
20.3 Language version and interpretation
These Terms of Use may be provided in different language versions. In the event of
contradictions or discrepancies between the versions,
the German version shall be authoritative.
20.4 Regulation of costs for proceedings abroad
If a user initiates proceedings outside Germany
and loses, they undertake to bear all court and out-of-court costs, including
legal and travel expenses for both parties.
21. Other provisions
21.1 Entire Agreement
These Terms of Use, together with
the Privacy Policy,
Refund Policy, and other documented policies, constitute
the entire agreement between you and AuPair.com.
Any prior agreements or side agreements are hereby superseded.
21.2 Severability
Should individual provisions of these Terms of Use be or become wholly or partially
ineffective, illegal, or unenforceable, this shall not affect
the effectiveness of the remaining provisions. The ineffective provision shall be replaced by a
legally permissible provision that comes as close as possible to the economic purpose.
21.3 No tacit forfeiture
Failure
to assert rights or a delayed reaction on the part of AuPair.com
does not constitute a waiver of existing rights. Similarly, a single tolerance
does not imply a waiver of the right to future compliance with the conditions.
22. Amendments and adjustments to the General Terms and Conditions
22.1 Reservation of changes
The platform reserves the right to amend, adapt, or supplement these General Terms and Conditions at any time, in particular due to legislative changes, technical developments, or to improve the user experience.
22.2 Notification of changes:
Changes to these GTC will be communicated to users at least 30 days before they come into effect by email, via the platform, or by another appropriate form of communication. It is the user's responsibility to carefully read the updated GTC.
22.3 Right of objection:
If the user does not agree with the changes, they have the right to withdraw from the contract under the amended terms and conditions. Withdrawal must take place within 30 days of notification of the changes. If the user continues to use the company's services after this period has expired, this will be considered as explicit consent to the amended GTC.
22.4 Effective date of the amendments:
The changes to the GTC shall take effect upon expiry of the period specified in the notification, unless the user objects in a timely manner and withdraws from the contract.
As of: October 24, 2025
Login
